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Troubleshooting & the ACS Helpdesk

If an issue arises with a school provided device please follow the following steps as you troubleshoot. 

  1. Restart
    The first step that solves many laptop problems is to restart the laptop.

  2. Ask 3 Others
    If restarting the computer didn't help, please contact a classmate or teacher for advice.

  3. Contact the Help Desk
    If you are unable to result the issue with your school laptop, please submit a ticket to and/or bring your laptop to the help desk in the middle school student center when you are at school. If it is necessary that the laptop requires reimaging or further hardware/software troubleshooting, a spare laptop may be available.